Shipping Policy

Processing Time

All orders are carefully inspected and prepared within 1-2 business days. You'll receive a confirmation email once your piece ships with tracking information.

Domestic Shipping (United States)

Standard Shipping — 5-7 business days | Free on orders over $150
Expedited Shipping — 2-3 business days | $15
Express Shipping — 1-2 business days | $25

All domestic shipments include full insurance and signature confirmation for your protection.

International Shipping

We ship worldwide to over 50 countries.

Standard International — 10-14 business days | $20
Express International — 5-7 business days | $40

Please note: International orders may be subject to customs duties, taxes, or fees determined by your country. These charges are the responsibility of the recipient and are not included in your order total.

Order Tracking

Every order includes tracking. You'll receive:

• Confirmation email when your order ships
• Real-time tracking link to monitor delivery
• Delivery notifications

Track your order anytime at [website]/track or contact us with your order number.

Shipping Delays

While rare, delays can occur due to:

• Weather conditions
• Carrier disruptions
• Customs processing (international orders)
• High-volume periods (holidays)

If your order is delayed beyond the estimated delivery window, contact us immediately—we'll investigate and provide updates.

Lost or Damaged Shipments

All orders are fully insured. If your package is lost, stolen, or damaged in transit:

1. Contact us within 48 hours of expected delivery
2. We'll file a claim with the carrier
3. We'll reship your order or issue a full refund—your choice

Your satisfaction is our priority. We handle all carrier issues on your behalf.

Address Changes

Need to update your shipping address? Contact us within 24 hours of placing your order. Once shipped, we cannot redirect packages, but we can work with the carrier to resolve delivery issues.

P.O. Boxes & Military Addresses

We ship to P.O. Boxes and APO/FPO/DPO addresses via USPS. Please allow additional time for military address deliveries.

Questions About Your Shipment?

Contact our customer care team at [email] or [phone number]. We're here to ensure your Ava Rosier piece arrives safely and on time.